Support

Bug Report Form
When you submit your bug report, it will be entered into our database for tracking purposes. It will be associated with the account name under which you accessed this web. After an initial assessment by our support department, the resolution of the problem will be assigned to an appropriate engineer. Periodically we will post notices regarding bugs reported by our customers in the Known Problems section of this page, and tips or workarounds on the FAQ page. Please be as specific as possible when describing the problem.

What program are you using?
What version of the software are you using?
What operating system are you using?
Please enter a brief one-line description of the problem. (example: "Editor doesn't respond to up-arrow under image")
If the problem is reproducible, please list the steps required to cause it, leaving a blank line between steps. (example: "1. Create a new file. 2. Insert some text ...")
If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed. (note: it is much harder for us to fix non-reproducible bugs)
If the problem causes any error messages to appear, please write down the exact text displayed and enter it here:
Please provide us with the following information in case we need to contact you:
Company:
Your Name:
Phone Number:
E-Mail